Nearly six years leading support operations, partner programs, and cross-functional delivery at Edge. I design automation and self-service systems, run CRM migrations, and use AI daily to architect scalable workflows that teams actually adopt.
I am a Strategic Support Operations Leader with experience scaling business processes in fast-paced tech and Web3 environments. Over my five years in leadership at Edge, I drove operational efficiency by bridging the gap between technical engineering teams and commercial partnerships.
I specialize in leveraging AI tools (like Claude and Gemini) to architect scalable automation workflows, streamline intake triage, and standardize knowledge management. I thrive on translating complex technical dependencies into actionable, cross-functional execution plans that help remove inefficiencies.
Open to Customer Success, Support Operations, Enablement, and Onboarding roles — US Remote or Detroit Metro.
Operated an independent video production business. Managed contract negotiations, deliverables tracking, and subcontractor hiring, alongside full post-production pipelines using Adobe Premiere Pro and DaVinci Resolve. Deployed on-site networking and POS setups for high-volume events.
Managed confidential client files, ensured strict compliance, and secured essential program funding. Developed individualized enrichment programs and provided compassionate direct care.
Intercom, Zendesk, Freshdesk, CRM migrations, escalation management, B2B partner onboarding
Asana orchestration, AI chatbot workflows, self-service architecture, Cursor-assisted process design
dApps, fiat-to-crypto onramps, transaction troubleshooting, wallet and key recovery
Adobe Premiere Pro, DaVinci Resolve, FL Studio, event IT and on-site production ops
Reach out directly via email or LinkedIn.