How should I ask customers for Google reviews?

Happy customers often forget to leave a review. A short, timed ask is normal business practice. It does not have to sound like a sales script.

When to ask

Ask when the job is done and the customer is clearly satisfied: after the repair is paid, after dinner when the check drops, or in a follow-up text the same day. Do not ask during a complaint or before the work is finished.

What to say

Keep it short. Something like:

"If we did a good job, a Google review helps other people in town find us. Here is the link whenever you have a minute."

Then send the direct Google review link (from your Business Profile), not a scavenger hunt through search.

Rules that matter

• Do not offer money or discounts for reviews. That violates Google's policies and looks bad if discovered.
• Do not filter by only asking five-star fans in a way that hides negative feedback. Ask people who had a real job completed.
• Reply to new reviews, including the critical ones. A calm reply shows you still own the relationship.

Make it easy for staff

Save the review link on a phone shortcut, QR code at the counter, or invoice footer. If the link takes six taps to find, nobody will send it.